Shipping policy

Last Updated: 01, February 2026

Processing Time

Orders are fulfilled on-demand and processed within 2-4 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.

Current Shipping Rates & Delivery Estimates

• Standard Shipping (5-7 Business days): For orders up to $99.98 the cost for standard shipping is $8.00. For orders $99.99-149.99 the cost for standard shipping is $10.00 

• Express Shipping (2-3 Business days): $15.00 for orders up to $150
• Free shipping for all orders over $150

Note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Shipping Locations

We currently only ship to United States. 

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Depending on the carrier chosen for your shipment, you can track your package via UPS or USPS’s website.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer.

If your order arrives damaged or is lost in transit, please contact us at help@brokenbonesdoheal within 7 days so we can assist you.

For any questions about shipping, email us at help@brokenbonesdoheal.com